Cancellation/Refund Policy

Effective from June 1, 2026

1. 1. Private Classes

      • Sessions may be cancelled or rescheduled up to 1 hour before the scheduled start time as per the Wise.Live LMS calendar. Cancellations made less than 1 hour prior, or no-shows, will be treated as used sessions. Students may cancel their class directly inside Wise.Live. Watch this short video for step-by-step instructions. Alternatively, cancellation or reschedule requests can be submitted through the Wise.Live LMS chat system to the coach. Requests made outside the LMS or directly to the coach will not be considered valid.

   2. Group Classes & Camps 

      • No cancellations, reschedules, or refunds are permitted once enrolled, unless Chess Gaja itself cancels the program. Group class sessions cannot be rescheduled if missed. Missed sessions are forfeited. Substitute instructors may be provided to maintain continuity.

   3. Package Validity Validity Period:

      • All 15-class packages purchased on or after June 1, 2026, carry a strict validity period of 4 months from the date of purchase. Packages with different class counts have proportional validity.

      • The Weekly Rhythm: Our curriculum is structurally designed around a minimum of one session per week to ensure optimal learning outcomes and rating progression. A 4-month window provides a built-in 1-to-2-week buffer for holidays, school exams, or minor illnesses.

      • Expiration Policy: Any sessions remaining unused at the conclusion of the 4-month validity window will automatically expire and cannot be rolled over, refunded, or transferred.

      • Grandfathered Packages: Any 15 class packages purchased prior to June 1, 2026, will retain their original 6-month validity window until those specific credits are fully consumed. Packages with different class counts have proportional validity

   4. Refund Policy Refund Request Window: Requests must be made within 30 days of payment. Refund Eligibility: Private Classes: 50% of unused sessions (pro-rated) may be refunded during the validity period. Refunds are calculated based on per-session value under full package pricing. Group Classes & Camps: Refunds apply only if Chess Gaja cancels the program. Refund Processing: Approved refunds will be processed via the original payment method within 3 weeks.

   5. Chess Gaja Rights Chess Gaja may reschedule or cancel classes due to coach unavailability, technical disruptions, or operational reasons. In such cases, students will be offered a makeup session to compensate for the cancellation.

   6. Amendments We reserve the right to update this Cancellation & Refund Policy at any time without prior notice. The latest version will always be available on our official website.