FAQ

1.How to schedule classes?

Reach out to us and we will help you schedule the sessions with your favorite instructor.

2. I want to cancel a scheduled class?

You can cancel the scheduled private sessions up to 8 hours before the scheduled start time. Read more about our refund policy here – https://chessgaja.com/terms-and-conditions-2/

3. Why should I start my classes with junior coaches at the start and not right away with a GM if my rating is anywhere below 1500 ?

We strongly believe that the junior coaches can more lucidly explain the concepts and ideas that are faced by the players below U1500 rating level and this way we also ensure that the student gets the most value for the money spent on the training. The moment, the junior coach feels that you have stepped up your game, you will be moved to the next level of training with a stronger coach.

4. Do you offer 30 minute coaching lessons?

No, we offer only 1 hour lessons. We realize the concern regarding young children, but we have excellent coaches who know how to keep a child engaged!

5. Can I access recordings of my 1-1 classes?

We record 1-1 classes solely for quality assurance purposes and do not provide access to individual class recordings. Additionally, it’s mandatory for every class to be recorded.

6. What is your Refund policy?

Please refer to the link for details on our refund policy https://chessgaja.com/terms-and-conditions-2/

7. Transaparent Pricing

• No hidden fees
• No auto-renewals
• Downloadable GST/Tax invoices for easy bookkeeping

8. What are the advantages of joining Chessgaja over hiring an independent coach?

As a member of Chess Gaja, we track students performance in addition to offering coaching.. we also supply timetables and host academy tournaments.

9. How many lessons a week would be the most optimal

We strongly suggest that you learn minimum 2 hours a week from our trainers and outside of the training you should spend a minimum of 1 hour a day working on your own to see some substantial chess growth in few months.

10. Do you offer trial classes?

No, We only offer 2 hours of starter classes with our coaches before you commit to our class packages.

1. If I am unable to attend a session, will I receive a recording of it?

We offer recordings for any missed classes.

2.What is the refund policy for group classes?

Group class payments are non-refundable.

3. Am I able to enroll in both one-on-one and group classes simultaneously?

You can participate in both type of classes simultaneously, although the topic covered will be different.

4. What are the terms and conditions for group classes?

Scroll to the very bottom of the following link to find the information https://chessgaja.com/group-classes/

1. How do you go about selecting coaches?

All coaches undergo screening by Chess Gaja team, and they are all FIDE rated.

2. Do you have coaches of all levels?

Yes, we offer coaches across all proficiency levels, ranging from entry-level to Grandmaster level.

3. What do you mean by coach level in your fees detail?

The coach level refers to the career high FIDE rating achieved by our coaches. This rating is the highest official FIDE rating they have reached in their career, not necessarily their current rating. When you choose a coach based on a specific rating range or title, the assigned coach will have achieved a career high FIDE rating within that range or title. This ensures that our coaches have demonstrated a high level of skill and experience during their peak performance.

4. Will I be informed of the coach’s name prior to making the payment

No, coaches are allocated based on availability following payment for the session.

5. Can I choose my Coach?

No, your coach will be assigned based on coach rotation and availability. When you fill out the enrollment form, you will let us know your preferred time for lessons, and we will review the coach’s calendars to see who is available!

1. Validity of 1-1 class payments

The payments you make for private class packages are valid for a prorated period based on a standard 6-month validity for a 15-class package. For example, a 5-class package will have a validity of 2 months from the date of receipt.

2. What payment mode do you use?

International Students – We collect only using our RazorPay payment gateway

Indian Students – We collect using our RazorPay Payment Gateway